Sign up for our newsletter!
Want to stay up-to-date on industry trends?
Date: Updated 1/31/25
SUBJECT: Grievance Policy
TO: Clients/Students of Disco Sock Productions, LLC
FROM: William J. Koehler, PhD, LCSW
Effective communication is vital to the mission of Disco Sock Productions and to the success of our clients/students. This grievance procedure’s purpose is to secure a fair resolution to refund requests, complaints about course content, speakers, facilities, nonreceipt of certificates, and other miscellaneous occurrences. This policy intends to make certain that Disco Sock Productions will offer whatever assistance we can regarding grievances and provide access to the Instructors, Staff and Founder, for all clients/students.
Disco Sock Productions Grievance Procedure
*Note: The Social Work Consultant (SWC) for Disco Sock Productions, LLC (currently filled by Kriss Jarecki, LCSW) will be involved in every phase of all grievances unless the SWC is directly part of the grievance in a way which would hinder fair handling of said grievance.
1. Students/Clients (herein, ‘Individual’) are encouraged to first attempt to address issues directly with their Instructor (herein, DSP Staff) in writing within 15 business days of the occurrence warranting a complaint (if possible).
2. If the Individual is not comfortable addressing the issue directly or is not satisfied with the outcome of their communication with the DSP Staff, they are encouraged to report their grievance to the Founder (William Koehler, PhD, LCSW) (wkoehler@discosock.com) or the Social Work Consultant (Kriss Jarecki, LCSW)* (support@discosock.com) .
3. The Individual must provide a written account of the issue. The written account will be received and reviewed by the Founder, and/or Social Work Consultant*, and/or (in the case where the grievance involves the Founder and Social Work Consultant) an advisory committee (to be selected from the following - Paige Bosnyak, LCSW, Nicole Kuneman, LCSW, Shatoia Carroll, LCSW, and Angel Darling-Eller, LCSW) .
4. The Individual’s written account will be addressed within 3 business days of filing the complaint. If the issues cannot be resolved through mediation, refund, or reassignment, then a meeting may be scheduled with the Individual, the Founder and/or the Social Work Consultant, and/or advisory committee.
5. After the meeting, the grievance will be assessed and the Individual will be offered proposed solutions within 3 business days.
6. If the issue is still unresolved, the Individual will receive a full refund for the course/product within 30 days. They may also contact Zenler (the LMS provider) support.
The information for DSP Social Work Consultant, DSP Founder, and Zenler support, are provided below. All grievances will be tracked by DSP and a record of how the issue(s) was resolved. The ASWB may request this record at any time.
Disco Sock Productions, Social Work Consultant, Kriss Jarecki, LCSW Email: support@discosock.com
Zenler Email: support@zenler.com Sincerely,
William J. Koehler, PhD, LCSW Founder, Disco Sock Productions wkoehler@discosock.com, (814)636-0821, 201 W. 11th St. Erie PA 16501
Minimum Computer Equipment and Software If your computer is close to these minimums, we strongly recommend you edit and save your work on your computer (rather than live in the course) before submitting it to prevent losing any work. This is good advice for all users for any in-depth activities! The minimums:
• A computer (no more than 5 years old if possible) will be needed for at least some course elements. Tablets work for some tasks, but not all.
• 1GB of RAM*
• 2 GHz processor
• A reliable internet connection: 512 kbps minimum, but a high-speed connection is recommended.
• Adobe Reader/Acrobat or another PDF reader application.
• Javascript must be enabled to run New Zenler.
• Word Processor: Microsoft Word 2003 or newer recommended**
• Sound card and speakers
• Camera/microphone and headphones/speaker
* If you have minimal RAM, you may want to avoid having many other programs open at the same time you are using New Zenler.
** If you are not using Microsoft Word, we recommend saving documents as .rtf files for compatibility.
PC Operating system: any version that can support the latest compatible web browsers.
Browser (New Zenler supports the current and most recent previous release for the following browsers):
• Chrome
• Edge
• Firefox (Extended Releases not supported)
• Note: Safari for Windows is not supported
Mac Operating system: any version that can support the latest compatible web browsers.
Browser (New Zenler supports the current and most recent previous release for the following browsers):
• Chrome
• Firefox (Extended Releases not supported)
• Respondus Lockdown
• Safari
• Note: Edge is not supported for Mac
Live Online or In Person Course Refund Policy: Disco Sock Productions offers a 100% refund for live (online & in person) courses upto 48 hours prior to the beginning of course. Cancellations within the 48 hour of start time will receive 100% less a $50 administration fee. No refunds will be provided for attendees who do not show and who haven’t communicated their absence prior to the start time. Attendees who are detained due to an emergency can receive a full refund (less the $50 administration fee) with adequate demonstration of the emergency (example: Medical provider excuse). No partial refunds available for partial attendance. Please allow 30 days for refunds to be processed.
Self-Paced Course Refund Policy: Disco Sock Productions offers a 100% refund for self-paced courses up to 30 days after purchase provided the registrant has not competed more than 25% of the course material. A registrant may receive a 50% refund within the first 30 days after purchase if they have completed less than 50% of the course materials. No refund is available after 30 days of purchase or for having completed more than 50% of the course materials.Registrants who are unable to complete a self-paced course due to a medical or otherwise emergent need will receive a full refund (less the $50 administration fee) with adequate demonstration of the emergency (example: Medical provider excuse) up to 30 days of course purchase.
Please allow 30 days for refunds to be processed
Disco Sock Productions will provide cancellation notifications within 48 hours of start time for online courses. Cancellation will be provided through the email the student used to enroll in the course. A 100% refund will be issued in the case of a cancellation. Please allow 30 days for refunds to be processed. The student will have the option of using the funds toward the rescheduled course or a new course. In the rare case of a public emergency or a need for cancellation less than 24 hours in advance, the student will receive a full refund and Disco Sock Productions will provide reasonable accommodations and assistance in demonstrating reasons for not attending the course (example: issuing a signed statement that course was canceled at no fault of the student.).
Disco Sock Productions is compliant with the Americans with Disabilities Act (1990). As such we make every effort to design and provide accommodations needed for all students. If you need accommodations or have any questions about the provisions available to you, please contact Disco Sock Productions Executive Director, Will Koehler wkoehler@discosock.com or (814) 397-7480